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Privacy Policy

We at the In Essence online store respect your right to privacy.

We have developed Privacy Procedures for the collection and storage of personal information that comply with Privacy Legislation in Australia.

The information collected from online shoppers is only used for the purpose of supplying an order. This information is protected from unauthorised access, loss, misuse, disclosure or alteration. Such information includes name, address, contact details and credit card information. This data is stored electronically in a secure system until the order is despatched. At this stage, the electronically stored data is destroyed. A hard copy is kept for records purposes for six months and then destroyed. Therefore, you will be required re-submit this information every time you place an order. This information is kept as a hard copy only for the purpose of tracking orders should a problem with delivery or supply arise, and can only be accessed by authorised personnel. Our office premises are protected by a sophisticated alarm system. We do not provide or sell personal information to other organisations.

We take care to ensure that the personal information you give us on our website is protected. Credit card details are retrieved via a reputable online shopping company. Our website has electronic security systems in place, including the use of data encryption. Transactions are processed manually by authorised personnel, so you will only be charged for items supplied.

You may be able to access external websites by clicking on links we have provided. These websites are not subject to our privacy standards, policies and procedures. You will need to contact or review these websites directly to ascertain their privacy standards, policies and procedures.

If you have any questions regarding our Privacy Procedures please contact us.

We are committed to employing ethical business practices and acting with integrity towards our customers.

Customer Profiles

When you submit your personal info using the Member Sign Up Form, all information is retailed solely for our internal records. Where customers agree to being contacted, this information is utilised to dispatch information relative to age and skin type, and to assist our understanding of our customers’ preferences and product requirements.


When you visit the In Essence online shop, information is collected relating to some aspects of your visit. This information cannot be used to identify an individual and is used only to provide us with an understanding of how users interact with the website. This information includes web pages viewed; the amount of time spent viewing the site; the type of browser; a visitor’s country of origin.

Changes to this privacy policy

We reserve the right to change our Privacy Policy from time to time. If we decide to change our Privacy Policy, we will post those changes on our Homepage so our users are always aware of what information we collect from them, how we use it, and under what circumstances, if any, we disclose this information to third parties.

If at any point we decide that we wish to use personally identifiable information collected from our users in a manner that differs from that stated at the time this information was collected, we will notify users by way of an email. Users will have a choice whether or not to consent to us using their personal information in accordance with our updated privacy policy.